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Plus Theory

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I wrote a post last year about Buzz theory, and the year before about Twitter theory, so I thought I'd compare how Google+ (hereafter Plus) fits in with them too.

Flow

Plus is a flow but it is re-ordered by responses to posts. It has a second flow of Notifications, that not only has an unread count (though it caps out at 9+), but that lurks atop every Google page, drawing you back in as you search or read gmail. What it chooses to notify you about are people who follow you (now mercifully collated into clumps, comments on your posts, and people plussing you (the equivalent of twitter @replies). Like Buzz, these Notifications end up privileged over the core flow, and also email you by default.

Faces

There are faces of people next to each post, tapping into the subtle nuances of trust we all carry in our heads. The replies and notifications have smaller faces, which makes it harder to work out who they are, as this is where strangers show up more. The faces shown for the circle you're watching, or the list of people also in a limited post are very tiny indeed.

Phatic

The phatic feel of Twitter is partially there, but at the launch there was much talk of Google 'hiding the irrelevant' so the social gestures where we groom each other may be tidied away by an uncomprehending machine.

The replies from faceless strangers flooding your inbox if you respond to anyone with a large following will put people off interacting socially. The feeling of talking intimately to those you know is replaced by something closer to the 'naked in the school lunchroom' nightmare.

Following

Buzz does pick up Twitters asymmetric following model, and indeed adds a way to create private Buzzes for small groups, both key features. However, these are undermined by the confusing editing process. The Follower/Following editing is only in pop-up javascript dialogs on your Buzz in gmail and Google Profile pages, and because of the auto-follow onboarding, rather opaque. The groups editing is in Google Contacts, but that doesn't show the Followers, Following, Chat Friends, Latitude or other subgroups. There is also no way to see just conversations with those groups.

The overall effect makes it feel more like a Mornington Crescent server than Twitter. I made a Mornington Crescent Buzz account; it seems to fit.

Publics

Twitter's natural view is different for each of us, and is of those we have chosen. We each have our own public that we see and we address.

The subtlety is that the publics are semi-overlapping - not everyone we can see will hear us, as they don't necessarily follow us, and they may not dip into the stream in time to catch the evanescent ripples in the flow that our remark started. To see responses to us from those we don't follow, we have to click the Mentions tab. However, as our view is of those we choose to follow, our emotional response is set by that, and we behave more civilly in return.

Buzz reverses this. The general comments from friends are in the Buzz tab, but anyone can use '@' to mention you, forcing the whole conversational thread into your inbox. Similarly, if you comment on someone else's Buzz, any further updates to the web show up in your main email inbox. The tragedy of the comments ensues, where annoying people can take over the discussion, and their replies are privileged twice over those you choose to follow.

This is the YouTube comments problem yet magnified; when all hear the words of one, the conversation often decays.

Mutual media

By bringing in Twitter,blogs, Google Reader shared items, photos and other Activity Streams feeds, Buzz has the potential to be a way to connect the loosely coupled flows those of us who live in the listening Web to the email dwellers who may left behind. By each reading whom we choose to and passing on some of it to others, we are each others media, we are the synapses in the global brain of the web of thought and conversation. Although we each only touch a local part of it, ideas can travel a long way.

If the prioritisation of secondary commentary and poking over collated ideas can be reversed in Buzz, this could be made to work.

Small world networks

Social connections are a small-world network locally strongly-connected, but spreading globally in a small number of jumps. The email graph that Buzz taps into may be a worse model of real world social networks that articulated SNS's like Facebook, but it could be improved if the following and editing models are fixed.

Buzz's promise is that it builds on Activity Streams and other open standards, so it could help encourage others to do this better.


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